What are Pre-orders?
Pre-orders are advance purchases made on new merchandise that is scheduled to be shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival to our store. Each collection or item available for pre-order will have its own specific shipping date. These dates are not guaranteed, but we will do our best to update our site with any changes.
Deposit Policy
Pre-Order Payments: Buyers have the option to pay the full amount of the item or a non-refundable deposit.
If a full payment is made and the buyer wishes to cancel the pre-order, we will refund 50% of the total amount, as per the 50% non-refundable deposit option.
Non-Refundable Deposits:
Deposits are as stated, non-refundable; the exception to this being where an item is cancelled from production, delayed significantly past the point of other UK online retailers stocking them or where a significant increase in price has been applied.
The full payment of a pre-order is not required until the item is in stock with us and ready to post.
When pre-ordered items arrive in stock, we will contact you to make the outstanding balance. The outstanding balance is required within 7 days of the request date. Once the payment is made In full we will proceed with the shipment. Please contact us immediately with any issues, or changes to e-mail or contact details.
If no contact has been received with 7 days of the request date, the pre-order will be cancelled and the 50% non-refundable deposit will be forfeit.
Delays: If a pre-ordered item is cancelled by either our suppliers or the manufacturer, the full amount or deposit placed will be refunded in full.
Estimated dates for arrival of pre-order items are often frustratingly subject to change and delay; we do our best to update the estimated dates of arrival on each listed item and, where possible, keep buyers informed, If you would like an update on the status of a pre-order, please contact us.
Returns & Cancellations
We cannot Cancel or refund payment back once your have booked your preorder items. We do not accept refund or extra to any of our products.
*Exception: if wrong items received or broken jewellery.
For Pre-order please join our WhatsApp group
or contact us on : +44 7391 306616